Advanced Wine Service
This qualification is ideal for people wishing to broaden their knowledge of wine service and apply their skills in real restaurant work environments. Candidates will learn about the service process and how to resolve common customer service problems. Candidates will also learn how to create profitable wine lists and understand opportunities for wine margins, cost control and up-selling opportunities.
In short, it aims to develop the candidate as a useful wine resource able to use their expertise but also continue developing and sharing their skills.
On completion of the programme, a candidate will be able to:
- Name the five aspects of the five aspect meal model (FAMM) and describe how each of these affects the restaurant business and the guest experience
- Name the main wine service roles in restaurants and describe the typical responsibilities of people in these roles.
- List and competently follow the service sequence for white, red and sparkling wines, including wines that need to be decanted.
- Demonstrate excellent customer service skills by identifying and meeting customer needs and maintaining a pleasant, professional manner when dealing with unusual or difficult customers.
- Describe the particular wines on your wine list to customers and provide other details such as origin, production method and information about the producer where appropriate.
- Demonstrate the ability to maximise sales and optimise the guest experience through up-selling.
- Apply the principles of food and wine matching to select wines to partner dishes, in the context of the guests personal preferences and budget.
- Identify customer problems and resolve them in a way that meets their needs and the business needs.
- Assist in the creation and ongoing development of a wine list, including offering advice on the selection and pricing of wines to meet customer and business needs.
- Share your wine service expertise with other members of the service team in informal training sessions.
To gain the Advanced Wine Service qualification candidates will be required to:
Complete a programme of training
There are four parts to the Advanced Wine Service module :
- Demonstration of a suitable level of wine and spirits knowledge and tasting skills. This is achieved by gaining the WSET® Level 2 Award in Wines and Spirits (or, alternatively the WSET® Level 3 Award in Wines and Spirits or the WSET® Level 4 Diploma in Wines and Spirits).
- Demonstration of basic restaurant service skills in a short role-play based on a typical restaurant scenario. (This is the same as the assessment for the WSET® Level 1 Award in Wine Service. Candidates who already hold the level 1 Award do not need to repeat this part).
- Creation of a session plan for a short training session on a particular aspect of wine service to be assigned by your assessor.
- Delivery of the training session you have created. This will include a demonstration to a small class of the particular wine service aspect assigned by your assessor, followed by questions on this subject.
Required prior knowledge for course: – WSET® Level 1 Award in Wine Service or a similar level of competence (which will be assessed prior to gaining entry into the programme)
Guided learning hours: – It is recommended that the teaching time is no less than 12 hours and should be no more than 15 hours
Qualification – Advanced Wine Service Certificate will be awarded on successful completion of the following courses:
- WSET® Level 2 Award in Wines and Spirits
- Advanced Wine Service Module
Progression Routes – upon successful completion of the Advanced Wine Service Module, the candidate may progress to the following qualifications:
WSET® Level 3 Award in Wines and Spirits: – The WSET® Level 3 Award in Wines is designed to give a thorough understanding of the factors that account for the style, quality and price of the principal still, sparkling and fortified wines of the world. The qualification will assist those who are required to make professional evaluations of wines with regards to their style, quality and price. The qualification provides the in-depth product knowledge required to underpin job skills and competencies, for example in product selection in the retail and hospitality sectors
ASSP – Certified Sommelier
Qualification – Beverage and Food Operations Management Certificate – will be awarded on successful completion of the following courses and modules:
- WSET® Level 3 Award in Wines
- Module – Advanced Wine Service
- Module – Wine and Beverage List Development
- Module – Performance Analysis for Wine and Beverage Lists
- Module – Manage Cellar and Beverage Operations